Help Desk - MNB IT Services

MnB
Help Desk

At MnB we are not just your average IT Help Desk:  we’re your trusted technology partners. We are committed to delivering top-notch support for your pressing IT challenges. With a team of skilled, responsive, and friendly professionals, we ensure the smooth operation of your digital environment, maximizing your productivity and business efficiency.

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Our commitment is to provide the following support from MnB’s help desk:

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Email Setup :

From individual account setups to large-scale email migrations, we handle it all, ensuring seamless communication within your organization.

VPN :

Enable secure remote connections to your organization’s network with our Virtual Private Network setup and support

Mobile Devices :

We assist in configuring, setting up, and managing mobile devices, ensuring your team remains connected, wherever they are.

9/5 Helpdesk Service

Our dedicated Helpdesk operates 9 hours a day, 5 days a week, ensuring prompt responses to your IT queries and issues.

Monitored Email Support

All incoming support emails are actively monitored, ensuring timely and appropriate action for any queries or concerns.

Monitored Email Support

All incoming support emails are actively monitored, ensuring timely and appropriate action for any queries or concerns.

Remote Assistance Using a Secure Client :

In cases where issues can’t be resolved via email or phone, we provide remote assistance using encrypted and secure software, ensuring the safety and integrity of your systems.

Planned or Emergency Onsite Assistance :

Whether you’ve scheduled a visit or face an unexpected IT crisis, our professionals are available for onsite support. Note that additional charges may apply.

2-hour On-site Visit per Week :

If consistent physical presence is needed, we can arrange for a 2-hour on-site visit every week to address IT needs directly.

Monthly Management Reports on Tickets :

Stay informed about the state of your IT with comprehensive monthly reports detailing ticket resolutions, ongoing issues, and overall system health.

Emergency Contact List :

In the event of severe IT crises or issues that arise outside regular working hours, we provide a list of emergency contacts to ensure you’re never left unsupported.

Application Installation :

Need a new tool or software suite? Our team assists in the installation and setup of various applications to bolster your operations.

Warranty Support with the Manufacturer :

We liaise directly with manufacturers on your behalf to address warranty claims, ensuring your hardware remains in optimal condition.

User Administration :

We assist in creating and deleting user profiles, resetting passwords, adjusting permissions, and more, making sure your team always has the right access.

Creation/Deletion :

Efficiently create or delete user profiles as per your operational needs.

Password Resets :

Assist in resetting passwords to ensure secure and uninterrupted access.

Permissions :

Adjust user permissions to ensure appropriate access levels.

Other Services

Managed Security Services

Cloud Services

Cyber Security Solutions

Integrated Communications

IT Project Management

Enterprise IT Consulting

Digital Marketing

Back Up as a Service

Fractional CISCO Services

Projects

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About MnB

As the pioneer of the lean startup movement, MNB has dedicated it’s time to sharing effective business strategies that help new businesses and enterpreneurs put their money to work in the right way.

Projects

If you wish to receive our latest news in your email box, just subscribe to our newsletter. We won’t spam you, we promise!

About MnB

As the pioneer of the lean startup movement, MNB has dedicated it’s time to sharing effective business strategies that help new businesses and enterpreneurs put their money to work in the right way.

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